Is the 15kg baggage allowance inclusive of hand luggage? Yes.
What happens if my baggage is over the weight limit? In most circumstances our Check-in staff will use their discretion and allow a leeway of up to 2 kgs. However additional excess baggage will only be carried at the sole discretion of the captain of the aircraft if the payload of the aircraft and/or space permits and will be charged at the prevailing rate for carriage of freight.
Why do you ask that my luggage is in a soft bag? Most of our flights are operated by aircraft whose luggage compartments have limited volume and are of an irregular shape. It is thus more difficult for us to stow large rigid suitcases which in an extreme situation might have to be carried on the next available flight.
Is there anywhere I can store any excess baggage? Yes there is a secure store at our Moi International Airport Mombasa Check-in Counter as well as Malindi and Ukunda Airports. However no storage is available at bush airfields.